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Location: 418 Kelly Avenue, Bromhof Randburg 2188

RETURN AND WARRANTY POLICIES

If we deliver the wrong item to you, your item arrives damaged on delivery, or your item is missing parts, you must return it to us within 7 days of delivery.

We can replace the item, credit your account with the purchase price, or refund you – it’s your choice.

An item will not be considered as damaged on delivery if, for example, the item:

• is damaged by you;
• is damaged due to electrical surges; or
• works as described on our website, but you’re using it for an unintended purpose.

Extended warranties

Some items have extended warranties. So, while you have up to 6 months to return a defective item, certain items may have warranties that extend beyond 6 months. This information will be on the product description page. Please make sure you understand the terms and conditions of those extended warranties.

Here’s how we deal with extended warranty returns:

• You must log your return with us as soon as possible if an item becomes defective more than 6 months after delivery.
• We’ll help you return the item to the supplier for free.
• The supplier will then inspect the item and decide whether to accept the return. They may charge you an evaluation fee.
• If the supplier accepts the return and offers to repair or replace the item and this takes longer than 21 days from when the item is received at the supplier’s returns evaluation facility, we’ll offer you credit or a refund directly from Takealot.

Direct warranties

Some items have manufacturer warranties. With a manufacturer warranty, the manufacturer handles the return of any defective items themselves.

When you log the return of a defective item with a manufacturer warranty, you will receive the contact details of the relevant manufacturer. You must then contact that manufacturer directly.